Warranty & Returns Policy
Our single, transparent policy: 6-month warranty on UK Used, manufacturer warranty on Brand New, 7-day swap/return if faulty.
1. Pay on Delivery & Inspection First
We operate a transparent Pay on Delivery model throughout Lagos. When our dispatch rider delivers your device, you are entitled and encouraged to:
- Unbox the phone in front of the rider.
- Power on the phone and check the screen, cameras, Face ID / fingerprint sensor, True Tone, and battery health.
- Insert your SIM card and verify cellular and internet connectivity.
- Make payment only after you are completely satisfied with the phone.
2. 7-Day Faulty Swap / Return Policy
If a hidden hardware fault appears within the first 7 days following delivery:
- Notify us immediately via WhatsApp at 07070089000 with a video or explanation of the issue.
- We will immediately arrange a free swap for another clean unit of the same model or a full refund if a replacement is unavailable.
- The device must be in the exact physical condition it was delivered (no physical cracks, dents, or liquid submersion).
3. 6-Month UK Used Warranty
All Grade A UK Used and tested Fairly Used phones carry our dedicated 6-month shop warranty covering:
- Motherboard faults and internal component failures.
- Unprovoked camera, Face ID, or cellular connectivity malfunctions.
- Factory battery failure (sudden death or abnormal charge drop).
4. Brand New Phones Warranty
Brand new sealed devices (Apple, Samsung, Tecno, Infinix, Xiaomi) carry the official manufacturer's warranty (Apple Care, Samsung Care, or Carlcare Nigeria). We provide the original stamped sales invoice for warranty claims at any authorized service center nationwide.
5. What Is Not Covered
The following void the warranty:
- Physical drop damage, cracked screens, or dented frames occurring after delivery.
- Water or liquid ingress.
- Unauthorized opening or repair by roadside technicians.
- Software tampering (jailbreak, custom bricked ROMs, forgotten iCloud credentials).
6. How to Claim Warranty
Simply message us on WhatsApp with your original Order ID or receipt:
WhatsApp: 07070089000 (Available Mon – Sat, 8:30 AM – 6:30 PM).